Responsibilities
- Analyze customer account data to detect behavioral patterns and trends linked to problem gambling.
- Monitor player activity and independently assess risk levels to guide appropriate actions.
- Advocate for responsible gambling practices among internal teams and external partners.
- Engage with customers across multiple communication channels including email, chat, and phone.
- Guide frontline staff in making decisions that prioritize player safety and brand integrity.
- Demonstrate strong attention to detail and quick thinking in dynamic situations.
- Deliver training and guidance on safer gambling policies and procedures to employees.
- Stay current with evolving regulatory standards and procedural updates to support sound decision-making.
Benefits
- Hybrid work model with three office days and two remote days per week.
- Opportunity to work remotely from another location for up to four weeks annually, subject to terms.
- Generous annual leave of 28 days plus all England public and bank holidays.
- Pension contribution matching up to 6% to support long-term financial planning.
- Extensive health coverage through BUPA, including pre-existing conditions, with cashback for dental and optical care.
- Annual wellbeing budget of £250 for personal health and wellness spending.
- Positive workplace environment featuring skilled colleagues and daily complimentary refreshments and meals.
- Vibrant social atmosphere with event access and team-funded activities each quarter.
- Family-friendly policies including six months of full pay for maternity leave.
- Incentives for active lifestyles such as cycle-to-work schemes and gym membership discounts.
- Modern office space located two minutes from Leeds Train Station in a recently upgraded building.
- Additional role-specific benefits shared during discussions with the recruitment team.
Work Arrangement
Hybrid
Team
Team of over 2000 professionals operating across 19 global offices under the Team Leo structure.
Shifts
- Operations run 24/7, 365 days a year, with shifts starting as early as 6am and ending at 2am.
- Shift schedules vary between day and night rotations; specific patterns will be clarified during the hiring process.
Language Requirements
- English is the official working language of the company.
- Applicants must submit their CV in English.
