About the Role
The ideal candidate will combine technical expertise with strategic thinking to support a Virtual First workforce by improving collaboration through modern tools, automation, and responsible AI use.
Responsibilities
- Manage user access, security settings, workflows, and integrations across SaaS platforms.
- Evaluate emerging SaaS capabilities and lead pilot initiatives to assess adoption potential.
- Track and analyze usage patterns and adoption metrics for collaboration tools.
- Explore ways to integrate AI, automation, and third-party systems to enhance team collaboration.
- Diagnose and resolve issues related to SaaS applications, while documenting effective solutions.
- Create training materials, documentation, and communications to support user proficiency.
Work Arrangement
Remote (Worldwide)
Team
The Corporate IT Engineering Team delivers technology strategy and systems that support business objectives, implementing tools that enable secure, scalable, and efficient work in a distributed environment.
Company Description
The company operates as a dynamic environment for redefining how work is done, blending bold innovation with practical execution. It brings together a global team of forward-thinking professionals shaping the future of enterprise productivity. With a startup culture and enterprise-scale impact, employees are encouraged to think critically, embrace curiosity, and use modern technologies—including AI—to transform workflows. The workplace supports authenticity and personal growth, empowering individuals to make work more intuitive and human-centered for millions worldwide.
Virtual First
The Virtual First model emphasizes flexibility, autonomy, and meaningful connections. Teams primarily work remotely with flexible schedules and defined collaboration windows to support deep work. Asynchronous communication is prioritized to reduce meeting load and improve clarity. In-person gatherings, including team meetups and local events, occur regularly to build trust and spark creativity. Employees are expected to travel for offsites and team events about 5–10% of the time, with advance notice provided. This model ensures equitable access to growth and impact regardless of location.
AI Fluency
AI fluency is integral to daily work and professional development. It involves using AI tools thoughtfully to enhance productivity and decision-making. Key expectations include: Ownership—using AI responsibly with data protection and accountability; Experimentation—testing new AI features within approved frameworks; Leverage—applying AI to boost efficiency and team impact; and Learning—continuously updating skills and sharing knowledge. The organization promotes ethical AI use and values transparency; misrepresentation of AI-assisted work is not allowed.
Other
- This position involves travel for team offsites and gatherings, amounting to roughly 5–10% of the year or 2–3 days per quarter.
- Advance notice is provided for travel requirements, and candidates are encouraged to discuss accommodation needs during hiring.
- Candidates are expected to demonstrate AI fluency through Ownership, Experimentation, Leverage, and Learning behaviors.
- The company supports ethical use of AI in job preparation but prohibits misrepresentation of skills or experience.
- The company is an equal opportunity employer committed to inclusion, ensuring all employees feel supported and connected.
