Responsibilities
- Serve as the main point of contact for customer success at a key retail headquarters, cultivating strong relationships with senior-level stakeholders
- Convert business goals into well-defined analytical projects and guide the creation of practical, data-driven recommendations
- Utilize advanced analytics knowledge and work closely with analytics, product, RMS, CPS, and regional customer success teams
- Maintain alignment and consistent service delivery across European countries
- Uncover and nurture growth opportunities to deepen and broaden client partnerships
- Apply proprietary data assets, platforms, and analytical methods to support strategic initiatives in pricing, promotions, and revenue growth
- Deliver insights through presentations in various formats—virtual or in-person—tailoring messaging to diverse audiences
- Support internal projects that enhance collaboration and advance organizational goals
Benefits
- Flexible hybrid work policy
- Paid time off for volunteering
- Access to LinkedIn Learning for professional development
- Employee Assistance Program to support mental and emotional health
Work Arrangement
Hybrid — Milan
Other
- Hybrid model combining remote work with at least one day per week in the Milan office
- Strong English skills are essential
- Fluency in Italian and English (written and spoken)
