Responsibilities
- Manage full lifecycle deployment of RMS solutions, covering design, setup, validation, instruction, and live support
- Demonstrate technical proficiency in setting up workflows, forms, and data models within flexible platforms and adapt quickly to new software
- Convert client operational needs into efficient, scalable system configurations and user processes
- Supervise RMS deployment across multiple work areas, including system integrations and physical hardware components
- Develop and maintain consistent, high-quality delivery methods for RMS implementations across client engagements
- Lead client-facing sessions to collect requirements, confirm process designs, and align stakeholders
- Deliver dynamic, effective training programs in both live and remote formats for diverse audiences
- Conduct product demos, collaborative sessions, and launch activities with clear communication
- Improve user engagement by connecting system features to practical, everyday applications
- Support organizational change initiatives to promote adoption and sustained client success
- Detect potential risks, escalate issues promptly, and report project progress to internal and client stakeholders
- Collect client input and collaborate with Product teams to influence future development priorities
- Work closely with Training, Product, and Project Management teams to ensure successful project outcomes
Work Arrangement
On-site
Other
This position requires at least 50% travel
