Responsibilities
- Supervise and support a team of specialized agents focused on mitigating risk and preventing bonus abuse.
- Oversee daily team operations, effectively delegating tasks to ensure smooth workflows and operational efficiency.
- Act as the primary decision-maker for escalated cases, providing guidance and resolution for complex fraud-related issues.
- Manage internal and external escalations, addressing technical issues, team challenges, and process inefficiencies.
- Monitor and review team workload, bonus abuse confiscations, and chargeback (CHB) activities, providing weekly reports to management.
- Manage Jira tickets and reports related to account monitoring and technical updates, ensuring compliance with KPIs and targets.
- Maintain and update internal knowledge bases, including Wiki management, to ensure accurate and accessible information.
- Assist with ad-hoc tasks assigned by the Manager or Head of Department (HoD), contributing to continuous improvements and strategic initiatives
Requirements
- Proven experience in risk management, fraud prevention, or a related field within financial services or iGaming.
- Strong leadership skills with experience managing and developing a team.
- Excellent problem-solving abilities, with the capacity to make informed decisions on escalated cases.
- Strong understanding of bonus abuse tactics, fraud detection methodologies, and chargeback processes.
- Proficiency in Excel, reporting tools, and workflow management systems.
- Ability to oversee and conduct quality assurance checks, providing structured feedback for improvement.
- Strong communication and interpersonal skills, with the ability to foster a high-performance team culture.
- Highly organized and detail-oriented, with the ability to multitask in a fast-paced environment.
Benefits
- We offer an exciting and rewarding role in a supportive and fast-paced environment.
- At Betsson, you’ll have the opportunity to grow and develop your career within the company.
- Join us and become part of a team that values innovation, collaboration, and personal development.
