Responsibilities
- Deliver in-person onboarding: Travel across the UKI to lead face-to-face rider onboarding sessions and support operations within our regional Rider Onboarding Hubs.
- Secure hyper-local supply: Target and resolve rider supply deficits in historically hard-to-source areas to maintain fleet consistency.
- Manage seasonal demand: Execute targeted supply plans for peak and seasonal trading periods to stay ahead of customer and partner requirements.
- Optimise onboarding processes: Partner with the Supply and Rider Onboarding teams to iterate processes, eliminate operational bottlenecks, and refine demand forecasting.
- Enhance the rider experience: Collaborate with the Content & Engagement team to improve the rider value proposition and act as the subject matter expert for onboarding systems.
Requirements
- Operational capability: Proven experience within a fast-paced environment such as technology, start-ups, food delivery, or direct experience as a Deliveroo Rider.
- Autonomy and adaptability: A self-starter mindset with the ability to work solo, use your own initiative, and adapt quickly to changing field conditions and priorities.
- Stakeholder communication: Strong empathetic listening and communication skills, with the ability to influence diverse internal teams and external rider applicants.
- Logistical flexibility: A valid UKI driving licence and a willingness to travel extensively, including early mornings and late evenings, to support field operations.
Nice to Have
- Language skills: Professional proficiency in Portuguese or Arabic.
- Technical tooling: Familiarity with G Suite, Slack, Looker, and Salesforce.
Work Arrangement
Remote (City/Region) — London, Edinburgh, Manchester, Birmingham, Bristol
What You’ll Be Doing
- Deliver in-person onboarding: Travel across the UKI to lead face-to-face rider onboarding sessions and support operations within our regional Rider Onboarding Hubs.
- Secure hyper-local supply: Target and resolve rider supply deficits in historically hard-to-source areas to maintain fleet consistency.
- Manage seasonal demand: Execute targeted supply plans for peak and seasonal trading periods to stay ahead of customer and partner requirements.
- Optimise onboarding processes: Partner with the Supply and Rider Onboarding teams to iterate processes, eliminate operational bottlenecks, and refine demand forecasting.
- Enhance the rider experience: Collaborate with the Content & Engagement team to improve the rider value proposition and act as the subject matter expert for onboarding systems.
What You’ll Need to Thrive
- Essential - Operational capability: Proven experience within a fast-paced environment such as technology, start-ups, food delivery, or direct experience as a Deliveroo Rider.
- Autonomy and adaptability: A self-starter mindset with the ability to work solo, use your own initiative, and adapt quickly to changing field conditions and priorities.
- Stakeholder communication: Strong empathetic listening and communication skills, with the ability to influence diverse internal teams and external rider applicants.
- Logistical flexibility: A valid UKI driving licence and a willingness to travel extensively, including early mornings and late evenings, to support field operations.
- Nice to Have - Language skills: Professional proficiency in Portuguese or Arabic.
- Technical tooling: Familiarity with G Suite, Slack, Looker, and Salesforce.
Why Join Us?
- Make a visible impact every day: Your work directly improves experiences for customers, partners and riders.
- Learn fast in an entrepreneurial environment: Work close to the market with autonomy, pace and real responsibility.
- Build a career, not just a role: Stretch yourself, develop new skills and grow as the business evolves.
- Deliver together in an inclusive culture: Collaborative, values-driven teams that support how you work best.
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Diversity, Equity and Inclusion
- At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
- If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
Additional Information
- This is a 6-month Fixed Term Contract (FTC) with the possibility of extension.
- All travel, mileage, and accommodation expenses incurred while in the field will be fully covered by the company.
- Significant field-based travel required, including early mornings and late evenings.
- Interviews will take place within the next 1-2 weeks within our London HQ.
- If located outside of London, all travel costs will be covered.
