Responsibilities
- Process, pick, pack, and prepare incoming customer orders for shipment
- Receive, verify, unpack, and sort incoming materials in an organized and efficient manner
- Maintain accurate inventory records using the warehouse management system (WMS / ERP)
- Safely operate warehouse equipment in accordance with company safety procedures
- Maintain warehouse cleanliness, organization, and safety standards at all times
- Perform customer pickup administrative duties for serialized products or non-serialized parts
- Manage daily inbound returns of all types, including customer returns, delivery returns, supplier returns, damaged units, and exchanges
- Review and plan daily incoming returns to ensure timely processing and workload prioritization
- Perform daily receiving and accurate system entry of returned units
- Process returns daily and determine appropriate disposition (repair, resell, return to supplier, scrap, or transfer)
- Physically move returned units to designated warehouse locations using appropriate equipment (e.g., dolly), following safety guidelines
- Maintain clean, organized return zones and staging areas
- Understand and comply with supplier return and claims policies
- Submit supplier claims accurately and within required timelines
- Track and follow up on submitted claims daily to ensure resolution and recovery
- Work closely with the Reverse Logistics team (Annacis) on a weekly basis to stay aligned on inventory movements and return status
- Support and monitor inventory transfers related to returns and reverse logistics activities
- Assist in reconciling return inventory and identifying discrepancies
- Upload, scan, and maintain all return-related documentation and paperwork
- Ensure required paperwork is uploaded to the appropriate Microsoft Teams channels when product is picked up or transferred
- Communicate issues, discrepancies, risks, or delays promptly to relevant stakeholders
Benefits
- Competitive salary
- Extended Health Benefits
- Generous employee discounts
- Career Development Opportunities
- Company events
- Fun and dynamic work environment where your strengths and personality shine!
Compensation
Competitive salary
Work Arrangement
On-site — British Columbia
Why join Trail
Competitive salary - Extended Health Benefits - Generous employee discounts - Career Development Opportunities - Company events - Fun and dynamic work environment where your strengths and personality shine!
Our core values
- Integrity – We do what’s right, even when no one is looking.
- Improvement – We do it well. Then we do it better.
- Caring – We put ourselves in others’ shoes.
- Authenticity – We like people, not pretense.
- Determination – We kick down walls.
Other
- Scheduled from Tuesday to Saturday 7.30 am start until 4 pm
- Guaranteed yearly wage progression
- You must be legally eligible to work in Canada with a minimum of a valid work permit
You must be legally eligible to work in Canada with a minimum of a valid work permit
