Responsibilities
- Lead efforts to improve customer retention by managing operational frameworks such as mutual action plans and business reviews, equipping customer success teams with tools and insights for account growth.
- Identify time-consuming administrative tasks within customer success workflows and implement solutions to free up team capacity for higher-value relationship activities.
- Act as the main operational contact for customer success leadership, translating strategic goals into action through process improvements, deal coordination, change initiatives, and annual planning cycles.
- Manage complex, cross-functional projects from start to finish, ensuring smooth execution and accountability in non-routine scenarios.
- Proactively seek ways to support sales and pre-sales functions, identifying opportunities for operational impact beyond core responsibilities.
Work Arrangement
Hybrid — Barcelona
Other
- Position requires three office days per week.
- Generous flexible vacation policy exceeding mandatory statutory leave.
- Company observes designated holidays and meeting-free periods for team rest.
- Options for remote work are supported.
- Mental health resources include access to an Employee Assistance Program and employee-led support groups.
- Employees are trusted with full ownership of their work and empowered to test innovative approaches.
- Professional growth is prioritized, with access to development tools and advancement opportunities.
- Company-issued technology is provided to ensure effectiveness in both office and remote settings.
