Responsibilities
- Act as the main point of contact between clients and internal departments to build and maintain lasting relationships.
- Showcase the impact of revenue cycle management services by demonstrating measurable outcomes and addressing issues proactively.
- Evaluate client performance data to detect trends and recommend process improvements for revenue cycle optimization.
- Respond quickly to client inquiries and work with multiple teams to resolve issues efficiently.
- Partner with billing, operations, and product teams to improve service delivery and client experience.
- Suggest process improvements that enhance both internal operations and client-facing workflows.
- Deliver regular performance updates and data-driven insights to keep clients aligned with their goals.
- Enhance client satisfaction, retention, and advocacy through strategic communication, aiming for high Net Promoter Scores and strong client references.
- Perform additional tasks as assigned by leadership or management.
Benefits
- Comprehensive health insurance options
- Paid leave for vacation and personal time
- Company-observed paid holidays
- 401K retirement plan with employer contribution match
- Additional employer-supported benefit programs
Work Arrangement
Hybrid
Work Arrangement
Hybrid
Other
- Up to 10% travel, including overnight trips.
- This position qualifies for benefits.
- Reasonable accommodations are available for individuals with disabilities to perform essential job functions.
- Remote work allowed for candidates in eastern and central time zones.
- Candidates near Midtown Manhattan, NY or Bloomington, MN must work hybrid with three days per week on-site.
