Responsibilities
- Proactively engage with existing players via chat, email, and phone to maintain strong relationships
- Monitor player activity and identify opportunities to improve retention and reactivation
- Deliver personalized offers, promotions, and incentives tailored to player behavior
- Handle customer inquiries and resolve issues in a timely and professional manner
- Build trust and loyalty with players to enhance the overall user experience
- Collaborate with CRM, payments, and support teams to ensure seamless service
- Track and report on retention KPIs, including churn rate and player lifetime value
- Identify high-value players and provide VIP-level service where applicable
- Ensure compliance with responsible gaming practices and company policies
Requirements
- Fluent in English (written and spoken)
- Previous experience in customer support, sales, or retention roles
- Strong communication and interpersonal skills
- Ability to work in a target-driven and performance-oriented environment
- Problem-solving mindset with a proactive approach
- Basic understanding of CRM tools and customer lifecycle management
- Flexibility to work shifts, including weekends if required
Nice to Have
- iGaming experience is a strong advantage
Benefits
- Full relocation support package provided (details discussed during the hiring process)
- Opportunity to work in an international, dynamic environment based in Portugal
- Assistance with onboarding and settling into the new location
Work Arrangement
Remote (Country)
Additional Information
- Relocation to Portugal required
- Full relocation support package provided
- Flexibility to work shifts, including weekends if required
