Responsibilities
- Takes full ownership of store operations.
- Consistently fosters a welcoming atmosphere by greeting customers, assisting them, and promptly addressing their inquiries and needs.
- Models desired behaviors for the team, including driving sales, managing complex transactions, handling cash, overseeing inventory, and following up with customers.
- Maintains a strong leadership presence in the store while ensuring all customers receive exceptional service.
- Ensures that company standards for store and associate appearance are always met.
- Prioritizes, plans, and adjusts schedules as needed to maximize sales.
- Regularly reviews payroll to maintain appropriate staffing levels at all times.
- Plans, coordinates, and executes all merchandising directives, campaigns, and sales promotions in a timely manner.
- Coaches team members in the moment, providing consistent and constructive feedback.
- Uses company tools to identify opportunities and develops action plans to improve performance.
- Ensures staff are trained and knowledgeable in customer service, merchandise, and operations.
- Manages and evaluates staff performance through consistent feedback, coaching, development plans, and performance reviews.
- Forecasts and reforecasts business, focusing on productivity to meet sales goals.
- Enforces all company policies and procedures, including health, safety, and security.
- Manages store-controlled expenses to stay within budget and identifies opportunities to increase contribution.
- Manages and controls shrink.
- Regularly communicates with the District Manager to discuss strengths, opportunities, and business trends.
- Identifies opportunities to drive store traffic through community events such as weddings and parties.
- Partners with corporate office personnel to increase sales, promote merchandise categories, and expand markets.
- Builds customer loyalty and fosters relationships within the local community.
- Ensures all pricing, signage, and displays are correct at all times.
- Receives regular vendor deliveries and stocks the sales floor in a timely manner.
- Monitors inventory stock levels.
Benefits
- Medical, dental, and vision insurance for full-time employees.
- 401(k) retirement savings plan.
- 25% employee discount and FAM membership.
- Vacation and sick time for eligible employees.
- Employee Assistance Program through AllOne Health (formerly Carebridge).
Compensation
Not specified
Work Arrangement
On-site — Valencia
