Responsibilities
- Create a customer-focused atmosphere by interacting with customers politely and professionally and quickly resolving their concerns.
- Oversee and support the training of Pawnbrokers to ensure their growth aligns with company standards.
- Attract high-quality candidates using approved recruitment methods.
- Handle store opening and closing tasks, including counting cash drawers and merchandise, and following procedures to safeguard assets.
- Protect assets through inventory control, property safety protocols, documentation, and securing customer loans.
- Manage store processes and procedures related to inventory, loan management, merchandising, store appearance, systems, and enterprise reporting.
- Review store financial statements and boost profitability through communication and setting targets.
- Ensure operational standards meet or exceed company benchmarks.
- Oversee loan qualification and purchasing processes to maintain the value and integrity of all issued loans.
- Complete assigned tasks and training for personal development as directed.
- Communicate clearly with staff to ensure they understand the store's mission and profit goals.
- Stay current on product knowledge.
- Perform other related duties as assigned.
Requirements
- Must be willing and able to lift or carry up to 50 pounds.
- Must be willing and able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
- Demonstrated ability to supervise others effectively.
- Ability to work with firearms and become firearms certified.
- May be asked to assist customers outside the building or retrieve products from exterior storage or other areas.
- Minimum age of 18 years old.
- High school diploma, GED, or equivalent experience.
- Should be able to work at multiple locations as business needs require.
- Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
- Store managers will work 45 or more hours per week; hours depend on business needs and are not guaranteed.
- Computer literate and able to operate point-of-sale systems and common office machines.
- Ability to multitask in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Analytical skills.
- Cash handling experience is required.
- Ability to work independently with minimal supervision.
- Excellent work ethic and strong business sense.
Nice to Have
- Two or more years of management and customer service experience (retail or sales is a plus).
- Bilingual applicants are encouraged to apply.
Benefits
- Comprehensive medical, dental, vision, life, supplemental, and other voluntary options (eligibility required).
- Best working hours in the business; most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
- Earned Wage Access program available to all employees on the second day of employment; employees can withdraw up to 50% of wages earned up to seven times per payroll cycle.
- Ability to earn unlimited commission above hourly base rate.
- One week paid vacation after completing six months of active full-time service; an additional week (40 hours) after one year; two weeks (80 hours) on each anniversary thereafter; 120 hours after five years.
- Sick or personal time: 8 hours after 6 months to be used before first anniversary; 16 hours each anniversary thereafter (years 2-5); 24 hours after five years.
- Employee discounts available on the first day of active employment.
- Tuition reimbursement with FirstCash Education (up to $2,000 per year) for full-time employees meeting minimum program requirements.
- Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
- Auto-enrollment in FirstCash 401k program after six months of employment.
- Access to FirstCash Pet Insurance program.
Compensation
Commission plan is proprietary, based on store's monthly gross profit; details provided during interview. Payrates will not be below any applicable local minimum wage requirements. Maximum base payrate derived from applicant's previous experience and skill sets.
Work Arrangement
On-site
Other
- Language: English (implied).
- Travel: not mentioned.
- Hours: 45+ hours per week; flexible retail schedule including weekends and holidays.
- Shifts: not mentioned.
- Equipment: not mentioned.
- Clearance: not mentioned.
- Background checks: not mentioned.
- Contract duration: not mentioned.
- Probation: not mentioned.
- Relocation: not mentioned.
- Training: not mentioned.
- Binding arbitration agreement required for all employees.
- Earned Wage Access is a service provided by NetSpend; signup required; restrictions and fees apply.
- FirstCash 401K program available to all employees 21 years of age or older.
- Submission of application confirms opt-in to receive additional phone, text, and email communications from FirstCash Talent Acquisition Team; message and data rates may apply; can unsubscribe by replying STOP or clicking unsubscribe.
- FirstCash Holdings, Inc. is an Equal Opportunity Employer.
