Responsibilities
- Welcomes every customer with a friendly approach to build trust and suggest suitable financial services.
- Completes opening and closing tasks that do not involve management duties.
- Maintains a tidy sales area, ensures products are well-stocked, and keeps item descriptions current.
- Conducts sales and pawn loan operations following company guidelines, industry practices, and legal standards.
- Manages cash and valuable items according to established protocols and regulatory rules.
- Handles incoming phone calls in line with company expectations.
- Clearly explains the legal terms of pawn and purchase transactions to customers.
- Communicates clearly and respectfully with team members and supervisors using appropriate methods.
- Collaborates with colleagues to deliver a welcoming and lasting customer experience.
- Completes all required training assignments successfully.
- Performs additional related tasks as directed by management.
Benefits
- Highly competitive work hours, with most locations opening at 9 AM and closing by 6 PM, and many not operating on Sundays.
- Earned Wage Access is available starting the second day of work, allowing employees to withdraw up to 50% of earned wages up to seven times per pay period.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Employee discounts are available from day one of active employment.
- Access to a network of over 10,000 savings offers from more than 1,000 brands through FirstCash Perks.
- Automatic enrollment in the FirstCash 401k plan after six months of employment.
Work Arrangement
On-site
Other
- Commission structure allows employees to earn up to 8% on transactions, potentially adding an average of $1.11 per hour on top of base pay.
- Pawnbrokers may earn commissions between 2% and 8% based on the gross profit from their individual performance.
- Detailed information about the commission incentive plan is shared during the interview process.
- Management reserves the right to modify or reassign job duties and responsibilities at any time.
- Job functions may change at any time due to reasonable accommodation or operational needs.
- All employees must agree to a binding arbitration agreement to settle any workplace disputes.
- Wage rates will meet or exceed all applicable local minimum wage laws.
- Earned Wage Access is offered through NetSpend; employee enrollment is required, and terms, restrictions, and fees apply.
- The FirstCash 401K program is available to employees aged 21 and older.
- Submitting an application indicates consent to receive phone, text, and email communications from the Talent Acquisition Team.
- Standard message and data rates may apply for text communications.
- Text message subscriptions can be canceled at any time by replying STOP.
- Email subscriptions can be canceled by clicking the unsubscribe link in any email.
- For more information, visit https://firstcash.com/privacy-policy
