Responsibilities
- Greet and interact with all customers to build rapport and recommend suitable financial solutions.
- Perform non-management opening and closing procedures.
- Keep the sales floor clean, stocked, and maintain merchandise displays.
- Conduct sales and loan transactions according to established policies, procedures, practices, and regulatory requirements.
- Handle all cash and negotiable items in compliance with established policies, procedures, practices, and regulatory requirements.
- Answer incoming calls following company standards.
- Clearly explain the legal aspects of pawn and buy transactions to customers.
- Communicate effectively with coworkers and managers, showing respect and using appropriate communication tools.
- Collaborate with all employees to create a positive and memorable customer experience.
- Complete assigned training successfully.
- Perform other related duties as assigned.
Benefits
- The best working hours in the business; most stores open from 9 AM to 6 PM, and many are closed on Sundays.
- Earned Wage Access program available to all employees from the second day of employment, allowing withdrawal of up to 50% of earned wages up to seven times per payroll cycle.
- Ability to earn unlimited commission above the hourly base rate.
- Employee discounts available from the first day of active employment.
- Access to over 10,000 discounts from more than 1,000 companies through FirstCash Perks.
- Auto-enrollment in the FirstCash 401k program after six months of employment.
Compensation
Payrates will not be below any applicable local minimum wage requirements. Maximum base payrate is based on the applicant's previous experience and skills relevant to the position.
Work Arrangement
On-site — nationwide
Other
- The employee commission incentive plan is proprietary to FirstCash. Pawnbrokers have the potential to earn 2-8% commission based on the gross profit of their personal performance.
- If offered and accepted a position, the company requires all employees to agree to a binding arbitration agreement to resolve disputes.
- Earned Wage Access is a service provided by NetSpend; employee signup is required, and restrictions and fees apply.
- The FirstCash 401K program is available to all employees aged 21 or older.
- Submission of your application confirms your opt-in to receive additional phone, text, and email communications from the FirstCash Talent Acquisition Team, including information about the specific job and other opportunities. Message and data rates may apply. You can unsubscribe from text messages by replying STOP, and from emails by clicking unsubscribe.
- Visit https://firstcash.com/privacy-policy for additional questions or information.
- FirstCash Holdings, Inc. is an Equal Opportunity Employer, providing equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law. Reasonable accommodations for qualified individuals with disabilities will be provided.
