Responsibilities
- Welcomes and engages with customers to build trust and recommend suitable financial services.
- Completes non-supervisory opening and closing tasks as scheduled.
- Maintains a clean, organized sales floor with properly displayed and stocked inventory.
- Conducts sales and pawn lending transactions following company policies and legal standards.
- Manages cash and negotiable instruments in compliance with internal and regulatory guidelines.
- Answers phone calls according to established service protocols.
- Clearly explains the legal terms of pawn and purchase transactions to customers.
- Communicates professionally and respectfully with team members and supervisors.
- Collaborates with colleagues to deliver a positive and lasting customer experience.
- Completes all assigned training modules successfully.
- Performs additional duties as directed by management.
Benefits
- Comprehensive health and supplemental insurance plans, including medical, dental, vision, life, and voluntary options (eligibility applies).
- Favorable work hours with most locations opening at 9 AM and closing at 6 PM; many stores closed on Sundays.
- Earned Wage Access program available starting on the second day of employment, allowing access to up to 50% of earned wages, up to seven times per pay cycle.
- Opportunity to earn uncapped commission in addition to base hourly pay.
- Paid vacation: one week after six months of full-time service; additional weeks granted annually, increasing to five weeks (120 hours) after five years (adjusted per state/local rules where applicable).
- Sick and personal time: 8 hours available after six months, increasing to 16 hours annually for years two through five, and 24 hours after five years (adjusted per local requirements).
- Employee discount available from the first day of employment.
- Tuition reimbursement up to $2,000 annually through FirstCash Education for eligible full-time employees.
- Access to over 10,000 discounts from more than 1,000 brands via FirstCash Perks.
- Automatic enrollment in the FirstCash 401k plan after six months of employment.
- Eligibility for FirstCash Pet Insurance program.
Compensation
Hourly pay plus commission potential of 2-8% based on gross profit performance
Work Arrangement
On-site
Team
Team-based setting with collaborative daily operations; direct reporting to store management
Other
- Commission is earned on every transaction, with potential payouts between 2% and 8% based on individual gross profit performance.
- Employees may need to assist customers outside the store or retrieve items from outdoor storage areas.
- Work schedule includes availability for weekends and holidays as required.
- Must agree to a binding arbitration agreement for dispute resolution.
- Automatic enrollment in the Earned Wage Access program on day two of employment (offered by NetSpend; registration required; fees and limits apply).
- FirstCash 401k plan is available to employees aged 21 and over.
- Submitting an application constitutes consent to receive phone, text, and email communications from the Talent Acquisition Team (message and data rates may apply).
Not mentioned
