Responsibilities
- Welcomes customers warmly and builds rapport to better understand their needs and recommend suitable financial services.
- Completes opening and closing procedures that do not involve management responsibilities.
- Maintains a tidy, organized sales floor with properly stocked and displayed merchandise.
- Conducts sales and pawn loan transactions in compliance with company guidelines and regulatory standards.
- Manages cash and negotiable instruments following established protocols and legal requirements.
- Answers incoming phone calls according to company service expectations.
- Clearly explains the legal terms and conditions of pawn and purchase transactions to customers.
- Communicates professionally and respectfully with team members and supervisors using effective techniques.
- Collaborates with colleagues to ensure a positive and memorable experience for every customer.
- Successfully completes all assigned training programs.
- Performs additional duties as assigned by management.
Benefits
- Access to comprehensive health and voluntary benefit plans, including medical, dental, vision, life, and supplemental insurance, subject to eligibility.
- Favorable work hours with most locations opening at 9 AM and closing at 6 PM; many stores are closed on Sundays.
- Earned Wage Access available starting on the second day of employment, allowing withdrawal of up to 50% of earned wages, up to seven times per pay cycle.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation: one week after six months of full-time service; additional weeks granted at one year and each subsequent anniversary, up to 120 hours after five years, adjusted as required by local laws.
- Sick and personal time: 8 hours after six months, 16 hours annually from years two to five, and 24 hours after five years, adjusted per local regulations.
- Employee discount available from the first day of employment.
- Tuition Reimbursement through FirstCash Education, offering up to $2,000 annually for eligible full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the FirstCash 401k plan after six months of employment.
- Eligibility for FirstCash Pet Insurance program.
Work Arrangement
On-site
Other
- Commission Plan: Employees may earn up to 8% on transactions, averaging an additional $1.00 per hour on top of base pay.
- Pawnbrokers may earn 2-8% commission based on the gross profit of their individual performance.
- Detailed information about the commission plan is provided during the interview process.
- Applicants must agree to a binding arbitration agreement for dispute resolution.
- Pay rates will meet or exceed applicable local minimum wage standards.
- Earned Wage Access is provided through NetSpend; employee enrollment is required, and fees and restrictions apply.
- The FirstCash 401k program is available to employees aged 21 and older.
- Base pay is determined by relevant experience and skills related to the position.
- Submitting an application indicates consent to receive phone, text, and email communications from the Talent Acquisition Team.
- Standard message and data rates may apply for text communications.
- Text 'STOP' to unsubscribe from text messages at any time.
- Click 'unsubscribe' in any email to opt out of future email communications.
- The company is committed to providing reasonable accommodations for qualified individuals with disabilities.
