Responsibilities
- Greet and interact with all customers to build rapport and recommend appropriate financial solutions.
- Perform non-management opening and closing procedures.
- Keep the sales floor clean, stocked, and maintain merchandise displays.
- Conduct sales and loan transactions according to established policies, procedures, practices, and regulatory requirements.
- Handle all cash and negotiable items in line with established policies, procedures, practices, and regulatory requirements.
- Answer incoming calls following company standards.
- Clearly communicate the legal aspects of pawn and buy transactions to customers.
- Communicate effectively with coworkers and managers, showing respect and using effective communication tools.
- Collaborate with all employees to create a positive and memorable customer experience.
- Successfully complete assigned training.
- Perform other related duties as assigned.
Requirements
- Must be willing and able to lift or carry up to 50 pounds.
- Must be willing and able to perform duties and tasks for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting, in accordance with applicable laws.
- Ability to work with firearms and become firearms certified.
- May be asked to assist customers outside the building (within parking lots or property boundaries) or retrieve products from exterior storage.
- Minimum age of 18 years old.
- High school diploma, GED, or equivalent experience.
- Strong desire to work, serve customers, work with people, and be team-oriented.
- Ability to multitask in a fast-paced environment.
- Ability to perform basic math calculations proficiently.
- Should be able to work at multiple locations as business needs dictate.
- Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
- Computer literate and able to operate point-of-sale systems and common office machines.
Nice to Have
- Cash handling experience is preferred.
- Bilingual applicants are encouraged to apply.
Benefits
- Comprehensive medical, dental, vision, life, supplemental, and other voluntary options (eligibility required).
- The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
- Earned Wage Access program available to all employees on the second day of employment. Employees can withdraw up to 50% of wages earned up to seven times in a payroll cycle.
- Ability to earn unlimited commission above hourly base rate.
- One week of paid vacation after completing six months of active full-time service. Eligible employees receive an additional week (40 hours) after one year, and two weeks (80 hours) on each anniversary thereafter (adjusted per state/local requirements). 120 hours after five years.
- Eligible employees receive 8 hours of sick/personal time after six months, to be used before the first anniversary, and 16 hours each anniversary thereafter for years 2-5 (adjusted per state/local requirements). 24 hours after five years.
- Employee discounts available to all employees on the first day of active employment.
- Tuition reimbursement with FirstCash Education (up to $2,000 per year) available to full-time employees who meet minimum program requirements.
- Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
- Auto-enrollment in the FirstCash 401k program after six months of employment.
- Access to the FirstCash Pet Insurance program.
Compensation
Payrates will not be below any applicable local minimum wage requirements. Maximum base payrate is derived from the applicant’s previous experience and skill sets applicable to the specific position. Employees earn commission based on productivity; Pawnbrokers have the potential to earn 2-8% commission based on the gross profit of their personal performance.
Work Arrangement
On-site — nationwide
Other
- Commission: employees earn commission based on productivity; Pawnbrokers have the potential to earn 2-8% commission, based on the gross profit of their personal performance.
- The company requires all employees to agree to a binding arbitration agreement to resolve disputes.
- Payrates will not be below any applicable local minimum wage requirements.
- Earned Wage Access is a service provided by NetSpend; signup to this program by the employee is required; restrictions and fees apply.
- FirstCash 401K program is available to all employees 21 years of age (or older).
- Maximum base payrate is derived from the applicant’s previous experience and skill sets applicable to the specific position needing to be filled.
- Submission of your application confirms your “opt-in” desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team.
- Message and data rates may apply.
- You can unsubscribe to text messages by replying STOP within the message at any time.
- You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time.
- Visit https://firstcash.com/privacy-policy for additional questions or information.
- FirstCash Holdings, Inc. is an Equal Opportunity Employer.
