Responsibilities
- Provide excellent customer service by greeting and establishing rapport with customers while informing them of the products and services
- Arrive early to open the store and leave late to close the store
- Will assist the store in periods of high volume and provide support for new employees
- Knowledge of in house products to provide customers with recommendations
- Assist with inventory management tasks such as restocking merchandise, conducting inventory counts, and identifying discrepancies.
- Process cash transactions accurately and efficiently, including opening and closing tills, counting cash, and preparing deposits.
- Operating scanners, cash registers, and other electronics
- Follow proper age verification policies
- Ensuring all prices and quantities are accurate and providing a customer receipt
- Processing refunds and exchanges
- Monitor the sales floor to prevent theft and minimize loss, including conducting bag checks and ensuring adherence to security procedures.
- Store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, and bathrooms
- Train new employees on store procedures, product knowledge, and customer service standards
Requirements
- 1+ years leadership experience in retail, grocery, military, restaurant or equivalent experience
- Ability to work with fluid schedules; be available during peak hours of operation and availability to support stores on nights, weekends, holidays, etc.
- Basic math skills and proficiency in cash handling
- Team-oriented mentality
- Ability to lift up to 49 pounds
- High School Diploma or equivalent
Benefits
- Medical/Dental/Vision Insurance (for full-time employees)
- 401(k) Retirement Savings Plan
- 25% employee discount & FAM Membership
- Vacation and Sick Time for eligible employees
- EAP through AllOne Health (formerly Carebridge)
Work Arrangement
On-site — Santa Clara
