Responsibilities
- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Requirements
- You must be 18 years of age or over to work in one of our betting shops.
- Passion for delivering great customer service!
- Do you enjoy building strong relationships and can you communicate effectively?
- Self-motivated and proactive.
- Are you happy to work alone or as part of team?
- Ability to deal with challenging situations in a calm and professional manner.
Benefits
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
- And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes.
Work Arrangement
On-site
Additional Information
- Working patterns: Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.
- Your typical weekly rota will be 20 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts and shorter evening shifts, and will vary week to week.
- As a key holder you will be responsible for opening and closing the shop.
- At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.