Responsibilities
- Create a welcoming environment by interacting with customers professionally and resolving concerns promptly.
- Oversee and support the training of staff to ensure alignment with company standards.
- Identify and hire qualified candidates using approved recruitment methods.
- Manage store opening and closing procedures, including cash and inventory counts and adherence to security protocols.
- Safeguard company assets through proper inventory tracking, facility security, documentation, and loan security practices.
- Implement and maintain operational processes related to inventory, lending, product display, store appearance, systems, and reporting.
- Review financial reports and promote profitability through team communication and performance goals.
- Ensure daily operations consistently meet or surpass established company benchmarks.
- Supervise loan underwriting and purchasing practices to maintain loan quality and value accuracy.
- Complete assigned tasks and developmental training as directed.
- Communicate effectively with team members to reinforce store goals and financial targets.
- Maintain current knowledge of products and services.
- Serve as acting manager during the manager's absence.
- Perform additional duties as assigned by leadership.
Benefits
- Medical, dental, vision, life, supplemental, and voluntary insurance plans available based on eligibility.
- Favorable work schedule with most locations operating from 9AM to 6PM and many closed on Sundays.
- Earned Wage Access program available starting on the second day of employment, allowing withdrawal of up to 50% of earned wages up to seven times per pay cycle.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation: one week after six months; additional week after one year; two weeks annually thereafter; 120 hours after five years (adjusted if required by local laws).
- Sick/personal time: 8 hours after six months; 16 hours annually for years two through five; 24 hours after five years (adjusted per local regulations if applicable).
- Employee discount available from the first day of employment.
- Tuition Reimbursement up to $2,000 annually through FirstCash Education for eligible full-time employees.
- Access to over 10,000 discounts from more than 1,000 partner companies via FirstCash Perks.
- Automatic enrollment in the 401k plan after six months for employees aged 21 or older.
- Eligibility for pet insurance through the FirstCash program.
Compensation
Hourly base rate with opportunity for unlimited commission
Work Arrangement
On-site
Other
- Compensation includes a commission structure where retail associates can earn up to 8% per transaction, averaging an extra $5.10 per hour on top of base pay.
- Mandatory binding arbitration agreement is required for resolving disputes.
- Pay rates comply with or exceed applicable local minimum wage laws.
- Earned Wage Access is provided through NetSpend; employee enrollment is required, and fees and restrictions apply.
- The 401k program is available to employees aged 21 and older.
- Base pay is determined by the candidate’s relevant experience and skills.
- Submitting an application constitutes consent to receive phone, text, and email communications from the Talent Acquisition Team.
- Standard message and data rates may apply for text messages.
- Text STOP to opt out of text messages.
- Use the unsubscribe link in emails to stop email communications.
- Reasonable accommodations are available for qualified individuals with disabilities.
Not mentioned
