About the Role
The Assistant Store Manager helps lead store operations, develops team members, ensures asset protection, and maintains high customer service standards while preparing for managerial responsibilities in the absence of the Store Manager.
Responsibilities
- Create a welcoming and professional customer experience by addressing concerns promptly and courteously
- Support and oversee the training of staff to meet established company performance benchmarks
- Identify and attract qualified candidates using approved recruitment methods
- Manage store opening and closing procedures, including cash and inventory counts and security checks
- Safeguard company assets through proper inventory tracking, security protocols, and loan documentation
- Oversee daily operational processes such as inventory management, loan servicing, product display, and reporting
- Analyze financial reports and support profit growth through team communication and performance goals
- Ensure all operations comply with or surpass company-defined standards
- Supervise loan underwriting and purchasing practices to maintain loan quality and value
- Complete assigned development tasks and training programs as directed
- Communicate store objectives and mission clearly to team members
- Maintain current knowledge of products and market trends
- Assume managerial duties in the Store Manager's absence
- Perform additional job-related responsibilities as assigned
Benefits
- Comprehensive health and voluntary benefit options including medical, dental, vision, life, and supplemental coverage (eligibility applies)
- Favorable work schedule with most locations open from 9AM to 6PM and many closed on Sundays
- Earned Wage Access available starting on the second day of employment, allowing withdrawal of up to 50% of earned wages up to seven times per pay period
- Opportunity to earn uncapped commission in addition to base hourly wage
- Paid vacation: one week after six months, two weeks after one year, increasing with tenure; 120 hours granted after five years (adjusted per local requirements if applicable)
- Sick and personal time: 8 hours after six months, 16 hours annually from years two to five, increasing to 24 hours after five years (adjusted per local requirements if applicable)
- Employee discount available from the first day of employment
- Tuition Reimbursement up to $2,000 annually through FirstCash Education for qualifying full-time employees
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks
- Automatic enrollment in the 401k plan after six months for employees aged 21 and older
- Eligibility for pet insurance through the FirstCash program
Compensation
Hourly base pay plus potential commission; pay meets or exceeds local minimum wage
Work Arrangement
On-site
Team
Reports to Store Manager; supports leadership and employee development within the store
Other
- Assistant Store Managers may earn 2-8% commission based on personal gross profit performance
- Employees handle diverse inventory including jewelry, tools, electronics, and firearms (at FFL-licensed locations)
- Management reserves the right to modify duties and responsibilities at any time
- Job functions may change due to operational needs or reasonable accommodation
- Employment requires agreement to a binding arbitration policy for dispute resolution
- Wages comply with or exceed applicable local minimum wage laws
- Earned Wage Access is provided through NetSpend; employee enrollment required; fees and restrictions apply
- 401k eligibility begins after six months for employees aged 21 or older
- Base pay is determined by relevant experience and skill level
- Submitting an application indicates consent to receive recruitment-related calls, texts, and emails
- Standard message and data rates may apply for text communications
- Text 'STOP' to unsubscribe from text messages at any time
- Unsubscribe from emails by clicking the link within the message
Not mentioned
