Responsibilities
- Create a welcoming, customer-focused atmosphere by interacting professionally and resolving concerns promptly.
- Oversee and support the training of team members to meet established company standards.
- Identify and recruit qualified individuals using approved hiring methods.
- Manage store opening and closing procedures, including cash and inventory counts, and adherence to security protocols.
- Safeguard company assets through proper inventory tracking, facility security, recordkeeping, and loan documentation.
- Execute key operational processes such as inventory control, loan administration, product display, store upkeep, system usage, and reporting.
- Review financial reports and promote profitability through team communication and performance goals.
- Ensure daily operations consistently meet or surpass company benchmarks.
- Supervise loan evaluation and purchasing practices to maintain accuracy and value in lending decisions.
- Complete required tasks and developmental training as directed.
- Communicate store objectives and mission clearly to team members.
- Stay current on product details and market trends.
- Serve as acting manager during the primary manager's absence.
- Perform additional duties as assigned by management.
Benefits
- Comprehensive health and supplemental insurance plans available, including medical, dental, vision, life, and voluntary options, subject to eligibility.
- Favorable work schedule with most locations operating from 9 AM to 6 PM and many closed on Sundays.
- Earned Wage Access program available starting on the second day of employment, allowing employees to withdraw up to 50% of earned wages up to seven times per pay cycle.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation: one week after six months of full-time service, an additional week after one year, and two weeks annually thereafter; 120 hours granted after five years, adjusted per local requirements if applicable.
- Sick and personal time: 8 hours available after six months, 16 hours annually from years two to five; 24 hours after five years, adjusted per local regulations.
- Employee discounts available from the first day of employment.
- Tuition Reimbursement through FirstCash Education, up to $2,000 annually, for qualifying full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the 401k plan after six months for employees aged 21 or older.
- Eligibility for the company-sponsored pet insurance program.
Compensation
Base pay plus commission and performance-based bonus; actual pay varies by location, experience, and qualifications.
Work Arrangement
On-site
Team
Reports to the Store Manager; collaborates with management and leads frontline staff.
Other
- Assistant Store Managers receive commission tied to productivity and a bonus linked to store results.
- Final pay depends on factors including work location, skills, and experience.
- Management reserves the right to modify duties and responsibilities at any time.
- Job functions may change due to operational needs or accommodations.
- Employment requires agreement to a binding arbitration policy for dispute resolution.
- Pay rates comply with or exceed applicable local minimum wage laws.
- Earned Wage Access is provided through NetSpend; employee enrollment is required, with associated terms and fees.
- The 401k program is accessible to employees aged 21 and above after six months.
- Maximum base pay is determined by prior experience and relevant skills.
- Submitting an application indicates consent to receive job-related communications via phone, text, and email from the Talent Acquisition Team.
- Standard message and data rates may apply for text communications.
- Text message alerts can be canceled by replying STOP.
- Email subscriptions can be ended by clicking the unsubscribe link in any email.
- For more information, visit https://firstcash.com/privacy-policy.
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