Responsibilities
- Create a welcoming and professional customer experience by proactively engaging clients and resolving concerns promptly.
- Oversee and support the training of pawnbrokers to ensure alignment with company standards.
- Identify and recruit qualified candidates using approved hiring methods.
- Manage store opening and closing procedures, including cash and inventory counts and adherence to security protocols.
- Safeguard company assets through effective inventory tracking, facility security, documentation practices, and loan security measures.
- Implement and maintain internal processes related to inventory, loan administration, product display, store appearance, systems operations, and reporting.
- Analyze financial reports and promote profitability through clear communication and performance goals.
- Ensure daily operations consistently meet or surpass established company benchmarks.
- Supervise loan evaluation and purchasing workflows to maintain accuracy and financial integrity.
- Complete assigned tasks and developmental training as directed.
- Communicate organizational goals and financial targets clearly to team members.
- Maintain current knowledge of products and services offered.
- Serve as acting manager during the absence of the store manager.
- Perform additional duties as assigned by management.
Benefits
- Medical, dental, vision, life insurance, supplemental coverage, and voluntary benefit options available based on eligibility.
- Favorable work schedule with most locations operating from 9AM to 6PM and many closed on Sundays.
- Earned Wage Access program available from day two of employment, allowing withdrawal of up to 50% of earned wages up to seven times per pay period.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation: one week after six months, two weeks after one year, and increasing with tenure; 120 hours granted after five years, adjusted if required by local laws.
- Sick and personal time: 8 hours available after six months, 16 hours annually from years two to five, increasing to 24 hours after five years, subject to local regulations.
- Employee discount available starting on the first day of employment.
- Tuition Reimbursement up to $2,000 annually through FirstCash Education for eligible full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the 401k program after six months of employment.
- Eligibility for pet insurance through the company’s pet insurance program.
Compensation
Hourly with commission and bonuses
Work Arrangement
On-site
Commission
Assistant Store Managers receive commission tied to individual performance, with potential earnings between 2% and 8% based on gross profit generated.
Bonus
Performance-based bonus opportunities tied to store-level results.
Earned Wage Access
Earned Wage Access is provided through NetSpend; employee enrollment is required and subject to applicable fees and restrictions.
FirstCash 401K Program
Available to all employees aged 21 or older after six months of service.
Binding Arbitration Agreement
Mandatory for all employees as a condition of employment.
Pay Rates
Compensation will meet or exceed applicable local minimum wage standards.
Application Communication
Submitting an application constitutes consent to receive phone calls, texts, and emails from the Talent Acquisition Team.
Messaging Rates
Standard message and data rates may apply for communications.
Opt-Out Instructions
Text STOP to unsubscribe from text messages; click unsubscribe in emails to opt out of email communications.
Accommodations
Reasonable accommodations are available for qualified individuals with disabilities.
