Responsibilities
- Engage and establish relationships with high-level contacts across different partner accounts to evaluate and communicate opportunities in ways that drive action.
- Understand the unique business of each partner and create strategies for success that support partner and ezCater growth
- Proactively assess, clarify, and validate caterers’ operational opportunities on an ongoing basis, using performance data and customer and partner feedback loops.
- Serve as a subject matter expert on partner-facing and internal operational metrics
- Leverage data and analytics to identify trends and guide solutions
- Present operational and functional insights to internal and external stakeholders
- Collaborate closely with other departments, including sales, marketing, and product development, to drive alignment and support the overall growth and success of catering partners on the ezCater platform
Requirements
- 2+ years experience partnering with and managing external vendors or accounts
- Experience leveraging data to make informed recommendations and/or decisions; comfortable working in Excel, Tableau, or Sigma.
- Clear, concise, and persuasive verbal and written communication skills.
- Track record of success working internally and externally to achieve shared outcomes.
- Ability to demonstrate active listening and emotional intelligence to better understand partner feedback and needs.
- Proactive approach to identifying and solving problems; demonstrated ability to root cause and craft the right solution.
- Ability to work effectively in fast-paced environments, both autonomously and cross-functionally in a team setting.
- Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.
Nice to Have
- Experience with restaurant operations, final mile delivery, or e-commerce logistics preferred.
Benefits
- Market competitive salary
- Stock options
- 12 paid holidays
- Flexible PTO
- 401K with ezCater match
- Health/dental/FSA
- Long-term disability insurance
- Mental health and family planning resources
- Remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office
- A tremendous amount of responsibility and autonomy
- Employee meal program (and many more goodies) when you’re in our office
- Knowing that you helped transform the food for work space
Additional Information
- Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.
- ezCater does not sponsor applicants for work visas or legal permanent residence.
- Following a conditional offer of employment, ezCater may require a background check.