Responsibilities
- Directly manage a large portfolio of customer accounts to achieve successful renewals, measured by quarterly gross retention targets.
- Lead the complete renewal process as the main contact for customers and channel partners, coordinating with internal teams to address customer requirements.
- Collaborate with channel partners to prepare and deliver renewal quotes to customers.
- Oversee customer contracts, license agreements, and commercial negotiations.
- Reach out to customers and channel partners to identify and monitor renewal processes and purchase timelines.
- Detect expansion and upsell opportunities, then collaborate with Sales on closing strategies.
- Proactively identify renewal risks, escalate them as needed, and work with internal teams to resolve issues with customer-focused solutions.
- Act as the internal advocate for customers while balancing organizational needs.
- Safeguard the security and privacy of the company and its customers.
- Maintain an ongoing forecast of upcoming renewal opportunities.
- Develop and keep accurate renewal forecasts and manage the pipeline.
- Use CRM and other tools to effectively manage the renewals pipeline.
- Create and send precise renewal quotes to channel partners and customers promptly.
- Submit renewal sales orders accurately.
- Keep CRM records clean by consistently updating and maintaining accurate data for your book of business, customers, and contacts.
- Record relevant meetings, emails, phone calls, and supporting customer data to ensure seamless support.
