Responsibilities
- Manage the full renewal lifecycle for existing customer accounts, ensuring timely and accurate contract renewal
- Proactively reach out to customers prior to contract expiration to discuss renewal options and address any concerns
- Build and maintain meaningful relationships with clients to understand their needs and provide tailored solutions
- Collaborate closely with Sales, Customer Success, and Product teams to ensure a seamless renewal experience
- Analyze renewal metrics and trends — including license usage and true-up requirements — to identify areas for improvement and strengthen retention
- Educate customers on the value of 1Password's security solutions and keep them informed on relevant product updates
- Gather and share customer feedback to inform product development and improve overall customer satisfaction
- Ensure all renewal agreements are properly documented and compliant with company policies
Requirements
- 2+ years of experience in renewals, account management, or customer success within a Software as a Service (SaaS) or technology environment
- Solid understanding of SaaS business models, recurring revenue principles, and contract processes
- Strong communication and interpersonal skills, with a customer-first mindset
- Solid analytical skills with the ability to interpret data and support decision-making
- Demonstrated experience working collaboratively across teams such as Sales, Customer Success, and Product
- Proficiency with Salesforce (SFDC) and Gainsight, and comfort navigating other commonly used SaaS tools
- Comfort working toward defined renewal targets and metrics
Benefits
- health, dental, pension, and many others
- generous paid time off
- equity grant
- commission eligibility
- maternity and parental leave top-up programs
- competitive health benefits
- RSU program for most employees
- retirement matching program
- free 1Password account
- paid volunteer days
- peer-to-peer recognition through Bonusly
- remote-first work environment
Additional Information
- UK-based roles only
- fully remote role based in the UK
- occasional travel may be required
- background check required
- AI/ML used in recruitment process with opt-out option
