Tech Support Coordinator (Remote) (Position located in São Paulo, Brazil) is hiring a Renewal Specialist (MM/ENT)

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Please submit your resume in English. To learn more about our team and office culture in Singapore, Singapore, visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/singapore Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Singapore-Location-EI_IE969384.0,7_IL.8,17_IC3235921.htm The Mid Market and Enterprise Renewal Specialist is responsible for coordinating with Mid Market and Enterprise CSMs, Partners and customers to provide pricing quotes for renewals, adding upsell where applicable, and then successfully and efficiently closing those opportunities. Responsibilities: - Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities - Coordinate with Mid Market and Enterprise CSMs to strategize on renewals, and applicable upsells, for their customers to maximize bookings - Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities - Negotiate with customers on opportunities to prevent churn and secure optimal terms, using discretion and independent judgment - Facilitate a working process between KnowBe4 Legal department, and customer’s Legal team to revise legal documentation pertinent to the contract - Employ pricing strategies that meet the Company’s standards, policies, and procedures - Generate pricing quotes for renewals - Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Enterprise Renewal Specialist Director to review and strategize - Meet and exceed bookings targets and quotas - Maintain impeccable administration of your opportunities in the Company’s CRM Minimum Qualifications: - Associate’s Degree or equivalent work experience and education preferred - Experience with Gmail and Google Docs - Experience with MS Office (Word and Excel) - Experience with web browsers (Chrome, Internet Explorer, etc.) - Previous sales or negotiation experience - Familiarity with standard concepts, practices and procedures within the IT Security Field - Experience with Salesforce or other CRM preferred - Strong verbal and written communications - Excellent time management and organization skills - Superior customer service skills - Strong collaborative and team work skills - Ability to build rapport with customers via phone, email and video conferencing - Ability to work with minimal supervision