Oversee a designated set of customer accounts, prioritizing the timely and successful completion of contract renewals.
Proactively reach out to customers ahead of renewal deadlines to assess needs, address issues, and highlight ongoing service benefits.
Discuss and finalize renewal terms and pricing in alignment with company guidelines and client-specific requirements.
Coordinate with sales, customer support, and product departments to ensure a smooth and consistent renewal process.
Recognize and evaluate opportunities for account growth during renewal discussions, forwarding viable leads to sales teams.
Keep detailed and up-to-date records of all customer communications, renewal efforts, and results within the CRM platform.
Review renewal metrics and patterns to suggest enhancements to retention tactics and operational workflows.
Generate and present periodic reports on renewal projections, pipeline health, and performance against goals.
Remain informed about product advancements, new functionalities, and industry competition.
Operate on an 8-hour schedule within the 8:00 AM to 8:00 PM CET window to align with North American business operations, including adaptability for meetings as required.

Attractive salary package with inclusion in the company’s ownership program, ensuring all full-time staff share in organizational achievements.
Adaptable work environment offering remote, hybrid, or office-based options depending on role, team, and location.
Generous leave policy featuring public holidays and an annual rest period in late December, allowing teams to recharge based on operational needs.
Full-spectrum wellness and mental health resources to support employee well-being.
Access to learning initiatives, career development tools, and tuition assistance for professional advancement.
Provision of necessary technology and equipment to enable effective job performance.
Employee recognition through a dedicated appreciation platform.
Workplace culture built on inclusiveness, mutual support, and authentic relationships.

Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.

Remote (Worldwide)

Work an 8-hour shift between 8:00 AM and 8:00 PM CET to ensure coverage of North American business hours, with flexibility to accommodate customer and internal team calls as needed.
All employees must pass a background check as part of the hiring process.
Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.

Instructure is hiring a Renewal Representative- 2nd shift