Responsibilities
- Create and execute a strategic approach to contract renewals, emphasizing customer retention and uncovering opportunities for revenue growth through upselling and cross-selling.
- Collaborate with sales teams to ensure smooth renewal transitions by understanding client goals and aligning solutions accordingly.
- Engage with accounts well in advance of renewal dates to assess readiness, analyze customer health metrics, and coordinate with internal teams to mitigate risks.
- Proactively detect opportunities for account expansion, drive them to completion, or hand off to relevant team members for follow-up.
- Serve as the main contact for renewal questions, fostering trusted relationships to support ongoing customer satisfaction.
- Lead regular account assessments to forecast renewals, flag potential churn risks early, and apply targeted retention strategies.
- Use insights gathered during renewals to inform product enhancements and broader customer success initiatives.
- Maintain a high standard of professionalism while delivering clear, reliable guidance throughout the renewal lifecycle.
- Complete additional duties as assigned by leadership.
Compensation
Competitive salary and benefits package
Work Arrangement
Remote-friendly with regional focus on Asia-Pacific and Japan
Team
Part of the customer success organization focused on retention and growth
Responsibilities
- Create and execute a strategic approach to contract renewals, emphasizing customer retention and uncovering opportunities for revenue growth through upselling and cross-selling.
- Collaborate with sales teams to ensure smooth renewal transitions by understanding client goals and aligning solutions accordingly.
- Engage with accounts well in advance of renewal dates to assess readiness, analyze customer health metrics, and coordinate with internal teams to mitigate risks.
- Proactively detect opportunities for account expansion, drive them to completion, or hand off to relevant team members for follow-up.
- Serve as the main contact for renewal questions, fostering trusted relationships to support ongoing customer satisfaction.
- Lead regular account assessments to forecast renewals, flag potential churn risks early, and apply targeted retention strategies.
- Use insights gathered during renewals to inform product enhancements and broader customer success initiatives.
- Maintain a high standard of professionalism while delivering clear, reliable guidance throughout the renewal lifecycle.
- Complete additional duties as assigned by leadership.
Not specified
