About the Role
This position involves assisting clients with vacation planning, managing booking details, and ensuring a seamless travel experience through responsive communication and organized follow-up. Training will be provided to help new hires succeed in the role.
Responsibilities
- Respond promptly to client inquiries about travel plans
- Assist in booking accommodations, activities, and transportation
- Update and maintain accurate reservation records
- Coordinate with vendors to confirm service details
- Provide support during customer trips to resolve issues
- Follow up after trips to gather feedback
- Manage changes or cancellations according to policy
- Ensure all client preferences are documented
- Communicate clearly about travel itineraries and timelines
- Monitor upcoming trips for potential scheduling conflicts
- Escalate complex issues to senior coordinators
- Adhere to company protocols for customer service
- Use internal tools to track client interactions
- Maintain confidentiality of customer information
- Stay informed about destination updates and travel advisories
Benefits
- Paid training period upon onboarding
- Hourly wage with opportunity for performance bonuses
- Flexible work hours within set coverage windows
- Remote work from any location with internet
- Opportunities for internal advancement
- Access to employee wellness resources
- Paid time off after probation period
- Recognition programs for outstanding service
- Supportive team environment with regular check-ins
Compensation
Competitive hourly rate with performance incentives
Work Arrangement
Fully remote with flexible scheduling
Team
Part of a growing customer support unit focused on travel coordination
How to Apply
Submit your resume and a brief cover letter explaining your interest in travel and customer service. No prior experience is required—just a willingness to learn and help others plan memorable trips.
Training & Onboarding
New hires complete a two-week paid training program covering booking systems, customer communication standards, and travel partner protocols. Ongoing support is provided by team leads.
Not available
