About the Role
This role involves coordinating travel arrangements, supporting hospitality operations, and delivering exceptional customer service for travelers across various destinations.
Responsibilities
- Manage travel bookings and itineraries for clients
- Respond promptly to client inquiries and requests
- Coordinate with local partners and vendors
- Ensure all travel details align with client preferences
- Troubleshoot issues during trips and provide real-time support
- Maintain accurate records of client preferences and history
- Assist in developing customized travel experiences
- Monitor travel advisories and update clients as needed
- Handle changes or cancellations efficiently
- Support post-trip follow-up and feedback collection
- Collaborate with team members on service improvements
- Stay updated on destination trends and offerings
- Provide recommendations for accommodations and activities
- Ensure compliance with company policies and industry standards
- Assist with marketing materials related to travel packages
Compensation
Competitive hourly rate with performance incentives
Work Arrangement
Fully remote with flexible scheduling
Team
Small, collaborative team focused on personalized travel experiences
Why Join Us?
- Be part of a mission-driven team transforming how people explore the world
- Enjoy autonomy while contributing to meaningful client journeys
- Grow professionally with access to training and development
Technology Stack
- We use cloud-based booking platforms
- Communication via Slack and Zoom
- CRM system for client management
- Google Workspace for collaboration
Performance Expectations
- Maintain 95% client satisfaction rating
- Respond to inquiries within 4 business hours
- Complete post-trip summaries within 48 hours of return
Not available