Responsibilities
- Handle incoming technical support requests through phone, chat, or email
- Identify and resolve hardware, software, and network problems
- Assist customers with step-by-step solutions and forward complex issues to higher-level support
- Record all customer interactions accurately in the system
- Keep current with product, service, and support procedure knowledge
- Deliver timely and effective solutions to ensure customer satisfaction
- Adhere to company protocols and security guidelines when managing sensitive information
- Work with internal teams to enhance support processes and customer experience
- Achieve performance metrics such as resolution time, customer satisfaction, and attendance
Benefits
- HMO coverage for employee plus one dependent
- Rank and file employees receive ₱100,000 coverage
- Supervisors and managers receive ₱120,000 coverage
- Dental coverage
- In-house dental assistance worth ₱5,000
- Free meal during training
- Career growth and learning opportunities
- Allowances for rice, clothing, laundry, and meals
- Performance and loyalty bonuses
- Frequent disinfection and fogging of the workplace
- Opportunities for growth and promotion
- Employee shuttle services
- Company retreats and off-site events
- Additional in-office rewards, raffles, recognition gifts, and treats
Compensation
HMO coverage for employee plus one dependent; rank and file: ₱100,000 coverage; supervisors/managers: ₱120,000 coverage; dental coverage; in-house dental assistance worth ₱5,000; free meal during training; career growth and learning; allowances for rice, clothing, laundry, and meals; performance and loyalty bonuses; frequent disinfection and fogging of workplace; opportunities for growth and promotion; employee shuttle services; company retreats and off-site events; plus more in-office rewards, raffles, recognition gifts, and treats
Work Arrangement
Remote
Other
- Strong proficiency in English, both written and spoken, is required
- Candidates must have prior call center experience and reside within 80 km of our office
- A high-speed internet connection
- An appropriate, quiet work environment
- High language proficiency in English
- Work-from-home experience
- Must be authorized to work in the country where the job is based
- Subject to the program and location of the position
- Must be willing to submit to a Level II background and/or security investigation with fingerprinting
- Job offers are contingent on background/security investigation results
- Must be willing to submit to drug screening
- Job offers are contingent on drug screening results
- This job operates in a professional office environment
- While performing duties, the employee will be largely sedentary and must sit or stand for long periods using a computer and telephone headset
- The employee must regularly operate a computer and other office equipment, including a phone, copier, and printer
- The employee may occasionally need to move around the office to complete tasks, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty pounds
