Responsibilities
- Handle incoming technical support requests through phone, chat, or email.
- Identify and resolve issues related to hardware, software, and networks.
- Assist customers with step-by-step solutions and escalate complex problems as needed.
- Record all customer interactions accurately in the system.
- Keep current on product, service, and support procedure knowledge.
- Deliver timely and effective solutions to ensure customer satisfaction.
- Adhere to company protocols and security guidelines when managing sensitive data.
- Work with internal teams to enhance support processes and customer experience.
- Achieve performance targets such as resolution time, customer satisfaction, and attendance.
Benefits
- HMO coverage for employee and one dependent (Rank & File: ₱100,000 coverage, Supervisors/Managers: ₱120,000 coverage).
- Dental coverage with in-house assistance worth ₱5,000.
- Free meal provided during training.
- Opportunities for career growth and learning.
- Allowances for rice, clothing, laundry, and meals.
- Performance and loyalty bonuses.
- Regular disinfection and fogging of the workplace.
- Opportunities for growth and promotion.
- Employee shuttle services.
- Company retreats and off-site events.
- Additional in-office rewards, raffles, recognition gifts, and treats.
Compensation
HMO coverage for employee and one dependent (Rank & File: ₱100,000 coverage, Supervisors/Managers: ₱120,000 coverage), dental coverage (in-house assistance worth ₱5,000), free meal during training, career growth and learning, allowances for rice, clothing, laundry, and meals, performance and loyalty bonuses, frequent disinfection and fogging of workplace, opportunities for growth and promotion, employee shuttle services, company retreats and off-site events, plus more in-office rewards, raffles, recognition gifts, and treats.
Work Arrangement
Remote
Other
- Strong proficiency in English, both written and spoken, is required.
- Candidates must have prior call center experience and reside within 80 km of our office.
- A high-speed internet connection is required.
- An appropriate, quiet work environment is necessary.
- High language proficiency in English is required.
- Work-from-home experience is required.
- Must be authorized to work in the country where the job is based.
- Subject to the program and location of the position.
- Must consent to a Level II background or security investigation including fingerprinting.
- Job offers depend on background or security investigation results.
- Must consent to drug screening.
- Job offers depend on drug screening results.
- This job operates in a professional office environment.
- The employee will be largely sedentary, required to sit or stand for long periods while using a computer and telephone headset.
- The employee will regularly operate a computer and other office equipment, including a phone, copier, and printer.
- The employee may occasionally move about the office, reach in any direction, raise or lower objects, move objects, hold onto objects, and move or exert force up to forty pounds.
