Responsibilities
- Act as the main contact for assigned accounts and foster long-term trust.
- Conduct proactive communication schedules and handle escalations with composed, clear direction.
- Align client stakeholders on priorities, timelines, and expected results.
- Prepare and deliver regular business-focused technical reviews covering service trends, recurring issues, security status, key risks, backup and business continuity status, infrastructure lifecycle and refresh planning, recommendations, and prioritized next steps.
- Transform findings into action plans, projects, and remediation roadmaps.
- Generate accurate quotes for hardware, licensing, managed services changes, and project work.
- Draft clear scopes of work including assumptions, exclusions, deliverables, and timelines.
- Coordinate sourcing, vendor options, and procurement workflows as needed.
- Collaborate with service desk, security, and project teams to ensure work completion and documentation.
- Keep client documentation current and aligned with standards in the documentation system.
- Support the CTO with account planning, standards adoption, and identifying recurring patterns needing improvement.
