Manage customer interactions through phone calls, text messages, emails, and online chats regarding orders for automotive accessories, product questions, and returns.
Initiate outbound calls and texts to existing customers to pursue sales leads and close deals.
Handle incoming calls, texts, tickets, and chats from any queue as directed by leadership.
Use enthusiasm and product expertise to sell automotive accessories.
Suggest complementary modifications like lowering kits, lift kits, suspension parts, bumpers, and LED lights to enhance customer vehicles.
Build customer relationships to encourage repeat business, including addressing service issues.
Maintain a professional and courteous demeanor while providing prompt, efficient service.
Accurately enter and process orders, returns, and customer inquiries such as ESD updates and cancellations.
Answer customer questions and provide purchasing recommendations as needed.
Use all available tools to meet bi-weekly sales goals and performance metrics.
Achieve performance expectations for customer service quality, contacts, and revenue targets.
Inform sales leadership of trends or issues encountered.
Continue learning through company-sponsored programs and LMS to improve expertise in supported vehicles.
Participate in special projects and perform other duties as assigned by management.

High school diploma or equivalent combination of education and experience.
Must have or be able to acquire automotive knowledge for all supported vehicles.
Strong sales ability and some product knowledge or willingness to learn.
Ability to maintain attendance as defined by company policy.
Ability to remain professional and tactful with difficult customers.
Proficiency in computer keyboarding and internet skills, including Microsoft Word and Excel.
Must have a reliable PC and sufficient internet speed to perform effectively.
Excellent organizational skills and ability to handle multiple tasks simultaneously.
Strong oral and written communication and interpersonal skills.
Ability to prioritize workload and meet deadlines.
Successful completion of the company's sales new hire training program upon hire.
Must reside in one of these states: PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT.

Health insurance including medical, dental, and vision coverage.
Financial benefits: 401(k)/Roth plans with generous company match.
Work-life balance: remote work, paid time off, paid holidays, paid parental leave, travel assistance, confidential life services, and YMCA membership reimbursements.
Automotive enthusiast program: employee discounts up to 50% off products on four websites and up to 20% off special orders from WheelPros and Turn14.
Vehicle modification program: annual $250 reimbursement for designated products on three websites.
Additional benefits: health and dependent care flexible spending accounts, short-term disability (100% covered), voluntary long-term disability, basic life/AD&D insurance (100% covered up to 1x annual salary), voluntary additional life insurance, and pet insurance.

Not specified

Remote

Sales team

Weekend shifts (one per week) are required.
Dual monitors are highly recommended.
Must have a reliable PC and sufficient internet speed.
Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT.
Bilingual skills are a plus.
Successful completion of the company's sales new hire training program upon hire.

Not specified

Turn5 is hiring a Remote Phone Sales Representative - Aftermarket Auto Parts