About the Role
This position involves managing online reservations, assisting clients with booking inquiries, and ensuring seamless coordination between travelers and service providers through digital platforms.
Responsibilities
- Process new booking requests received through online channels
- Verify availability and pricing across travel partners
- Enter and update reservation details in the booking system
- Respond to customer inquiries via email and chat
- Confirm booking details with clients and vendors
- Resolve scheduling conflicts or booking errors
- Maintain accurate records of all transactions
- Coordinate changes or cancellations according to policy
- Support the team with data entry and documentation
- Monitor booking dashboards for updates and alerts
- Follow up on pending reservations requiring confirmation
- Assist in preparing itineraries and travel documents
- Ensure compliance with booking terms and conditions
- Escalate complex issues to senior coordinators
- Track customer preferences for future bookings
- Communicate proactively about booking status changes
- Input feedback from clients into the system
- Assist with testing new booking platform features
- Maintain confidentiality of customer information
- Adhere to internal procedures for data accuracy
- Support reporting efforts with timely data entry
- Participate in team meetings and training sessions
- Collaborate with team members on high-volume periods
- Follow up on payment confirmations and deposits
- Assist in improving booking workflows when possible
Compensation
Competitive hourly rate
Work Arrangement
Remote
Team
Small, collaborative team focused on travel coordination
Why Join Us
- Opportunity to grow within a growing travel coordination team
- Training provided to build expertise in booking systems
- Flexible remote work environment
- Supportive team culture with regular check-ins
- Chance to gain experience in the travel industry
What We Offer
- Ongoing learning and development resources
- Clear pathways for performance-based advancement
- Regular feedback to support professional growth
- Inclusive and respectful workplace
- Recognition for consistent performance
Not available
