Responsibilities
- Respond to customer inquiries via phone, email, and live chat regarding products, orders, and returns
- Provide accurate quotes and assist with customer satisfaction-related inquiries
- Process customer payments using credit cards, store credits, and in some cases, checks, money orders, or wire transfers
- Proactively follow up with customers on outstanding quotes and potential sales opportunities to maximize conversion
- Collaborate with vendors to resolve order discrepancies and ensure seamless order processing
- Perform administrative tasks including responding to general emails, generating reports, and supporting internal teams
- Research and communicate effectively with customers, vendors, and internal stakeholders to resolve issues
- Continuously evaluate and suggest process improvements that enhance the customer experience
- Maintain awareness of current promotions, competitive products, and key product features
- Attend ongoing product knowledge and continuous learning training sessions
- Maintain a positive, professional, and enthusiastic tone in all customer interactions
Requirements
- Strong communication and interpersonal skills
- Exceptional customer focus and client relationship management
- Excellent organizational and time management skills
- Ability to multitask across phone, email, and chat platforms
- Analytical thinking and problem-solving capabilities
- Basic product knowledge and a willingness to learn continuously
- Self-motivated with the ability to work independently and follow directions with minimal oversight
- Consistent availability during evenings, weekends, and holidays
Compensation
Full Commission based on your sales. Current team members consistently earn between $50,000 - $150,000+ per year.
