Responsibilities
- Respond to incoming calls to guide individuals in evaluating health coverage and selecting appropriate insurance products and services
- Initiate outbound calls to check in with clients and support follow-up needs
- Show empathy and understanding when working with individuals navigating insurance options
- Develop strong client relationships by fostering trust and long-term loyalty
- Conduct outbound calls as part of ongoing customer engagement and service follow-up
- Support the processing of Medicare-related applications by addressing policy-specific questions
Benefits
- Attractive performance-based incentives for sales achievements
- Complimentary training provided to all new hires
- Opportunity for team members to pursue higher education and earn a degree through a company-sponsored scholarship program
- Free access to personalized coaching for both professional and personal development
- Commitment to a positive work environment with an emphasis on enjoyment and engagement at work
Work Arrangement
Remote (Worldwide)
Work Arrangement
This is a fully remote position available to candidates worldwide.
Other
- Required equipment includes a desktop or laptop; Apple/Mac devices, tablets, smartphones, Windows Mini PCs, Chromebooks, and Android systems are not supported
- Operating system must be Windows 11
- Computer must have a minimum of 8GB RAM and a processor of i3 4th generation or higher
- A second monitor is mandatory for job performance
- A USB headset with noise-canceling microphone is required; recommended brands include Jabra, Plantronics, and Logitech
- Headsets with 3.5 mm plugs and gaming-style headsets are not permitted
- High-speed internet connection via wired Ethernet is required; Wi-Fi, satellite, and mobile hotspots are not acceptable
- Mobile broadband connections are prohibited
- Internet connection must provide at least 25 Mbps upload speed and 50 Mbps download speed
- Internet service provider must offer high stability with 1% or lower packet loss
- Network latency must remain under 100ms
- A personal cell phone or tablet with Android 8.0 or later, or iOS 14 or later, is required to install the Microsoft Authenticator (MFA) app as mandated by IT
- Complimentary training is provided
- Team members can advance their education and earn a college degree through the company-sponsored scholarship program
- Free access to personal and professional support is available through dedicated care coaches
- The organization prioritizes a fun and engaging work experience for all employees
