Responsibilities
- Deliver timely, accurate, and responsive information and service to policyholders and agents for a division of Personal Lines products, plans, and programs.
- Independently resolve policy-related issues within your scope and escalate others as needed.
- Identify, analyze, and manage customer policy needs to ensure high satisfaction, growth, and business retention.
Requirements
- Active Property and Casualty Producers insurance license is mandatory.
- At least 2 years of related customer service experience is required.
- Ability to review, record, and organize written data from various sources without a prescribed format is essential.
- Excellent communication and interpersonal skills are required.
Nice to Have
- Associate's degree or at least 1 year of insurance experience is preferred.
Benefits
- Paid training
- Comprehensive benefits
- Workplace flexibility
- Professional development opportunities
- Opportunities provided through Employee Resource Groups
Work Arrangement
Remote (US, excluding NY, CA, AK, HI, NM, IL)
Other
- Training: Paid training is Monday – Friday, 9:00am - 5:30pm EST (full time). Attendance and active engagement during training is mandatory for success in this role.
- Shift: After onboarding and training is complete, go-forward shifts will have a start time between Shift hours 8:00 am - 10:30 am EST with a weekend rotation. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend.
- Work Location: All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction free place to work.
- We are currently not hiring in NY, CA, AK, HI, NM or IL.
