CareHarmony is looking for an Enrollment Specialist to join our Patient Engagement Specialist (PES) team. You will telephonically educate and enroll patients in a Medicare-sponsored care coordination program designed to help them better manage chronic illnesses. We are on a mission to heal healthcare and set the benchmark for managing chronically ill patients.
What You'll Do
- Work from an assigned patient pool, making outbound calls and educating patients on the advantages of our care program.
- Persuade patients to agree to join our program.
- Establish rapport with potential patients and overcome objections to participation.
- Tailor messaging to patients based upon their demographics, unique health concerns, and insurance.
What We're Looking For
- Sales acumen is required.
- Proven adaptability in a high-volume sales space, ability to meet deadlines, and metrics.
- Ability to consistently deliver high call volume, spending in excess of 80% of your time on the phone.
- Excellent communicator with the ability to explain the program offered in an informational, influential, concise, and personable manner.
- Proven ability to work within a team dynamic and be a leader.
- Articulate a warm and professional etiquette when speaking on the phone to patients.
- Possess high-quality data entry skills with the ability to multi-task.
- Natural ability to express empathy with a patient-focused mindset and engagement.
- Ability to be creative in delivering education to patients while tailoring to showcase benefits of the CCM program.
- Comfortable with working within different software platforms.
- Availability during business hours (8 am - 5:30 pm CST).
- Associate degree or higher.
- US-Based.
Technical Stack
- Microsoft Office: Outlook, Excel, Word, Skype
Team & Environment
Member of the Patient Engagement Specialist (PES) team.
Benefits & Compensation
- Health Benefits (core medical, dental, vision)
- 401k with match
- Paid Holidays
- Paid Time Off (PTO)
- Sick Time Off (STO)
- Full Time, 100% Remote
- Advancement Opportunities
Work Mode
This is a full-time, 100% remote position open to candidates based in the US.
CareHarmony is an equal opportunity employer.
