Responsibilities
- Manage and nurture relationships with architectural and engineering companies in the US and Canada, understanding their needs, challenges, and goals.
- Serve as a contact point for contractors, addressing their concerns, ensuring satisfaction, and bridging communication with client firms.
- Identify opportunities to expand services within existing client accounts and collaborate with the sales team to upsell additional contractor resources.
- Facilitate the onboarding process for new clients, ensuring smooth transition and integration of contractors into their teams.
- Collect feedback from clients and contractors, communicating it internally to improve the platform and services.
- Handle issues or disputes promptly and professionally, finding effective solutions that benefit all parties.
- Maintain accurate records of client interactions and share insights with management to drive strategic decisions.
Requirements
- Bachelor's degree in business, marketing, or a related field is preferred.
- Genuine passion for delivering exceptional customer service and ensuring client satisfaction.
- Outstanding written and verbal communication skills, with the ability to build rapport and convey complex ideas effectively.
- Strong analytical and problem-solving abilities to address client and contractor concerns.
- Basic understanding of sales principles and the ability to identify upselling opportunities.
- Must have a reliable laptop, high-speed internet connection, and a comfortable remote work setup.
- Comfortable with videoconferencing tools for client and contractor interactions when necessary.
- Previous experience in a customer success or account management role, preferably in a B2B environment, with at least 2 years of relevant experience.
- Native English proficiency.
- Great communication skills.
- Enjoys talking with people and is comfortable doing videoconferences with clients.
- Motivated self-starter.
- Ability to work unsupervised.
- Ability to multi-task.
- Shows initiative and is proactive.
Benefits
- Work for the most exciting companies in the world.
- Flexible schedules.
- Work from anywhere.
- Highly competitive compensation.
Compensation
Highly competitive compensation.
Work Arrangement
Remote (Worldwide)
