Responsibilities
- Respond to incoming customer calls to assess concerns and provide effective solutions.
- Utilize internal tools to manage customer accounts and fulfill requests promptly.
- Recognize potential service upgrades and promote them using consultative methods.
- Communicate details about offerings and procedures in a clear and understandable way.
- Forward complicated cases to supervisors when resolution exceeds scope.
- Strive to resolve customer inquiries during the first interaction through strong communication and analytical skills.
Benefits
- Paid time off
- Paid public holidays
- Supplemental health benefits administered by Blue Cross
- Life insurance coverage
- Accident insurance protection
- Critical illness insurance
- Opportunities for professional development and promotion
- Training programs with compensation
- Positive and interactive workplace atmosphere
- Relaxed dress policy
Work Arrangement
Remote (Worldwide) — Prince Edward Island
Other
- Applicant must have legal authorization to work in the country where the position is located.
- Must be open to undergoing a LEVEL II background or security check that includes fingerprinting.
- Job offer is dependent on successful completion of a background or security investigation.
- Must be willing to participate in drug screening, where applicable (not required in Canada).
- Employment offer is conditional upon drug screening outcome, where applicable (not applicable in Canada).
- Role is remote but based in a professional office setting.
- Work involves prolonged sitting or standing while using a computer and telephone headset.
- Regular use of standard office technology including phones, copiers, and printers.
- Occasional physical activity such as moving within the workspace, reaching, and lifting items up to 40 pounds.
- Reasonable accommodations are available under the ADA for individuals with disabilities.
- Completion of the full application, including screening questions and pre-employment assessment, is required via the company careers site.
