Responsibilities
- Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
- Handle and carefully respond to all customer inquiries.
- Provide excellent customer service through active listening.
- Work with confidential customer information and treat it sensitively.
- Aim to resolve issues on the first call by being proactive.
- Appropriately communicate with customers.
- Calmly attempt to resolve and de-escalate any issues.
- Escalate interactions when necessary and appropriate.
- Track all call related information for auditing and reporting purposes.
- Provide feedback on call issues.
- Upsell if required.
Requirements
- High School Diploma or equivalent.
- Minimum of 6 months of customer service experience.
- Must be 18 years of age or older.
- Ability to type at least 25 words per minute.
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
Nice to Have
- Customer service and/or sales experience preferred.
- College degree preferred but not required.
Benefits
- Comprehensive health benefits including medical, vision, and dental.
- Mental health and well-being resources including Employment Assistance Programs, health and personal time off (HPT), and leave programs.
- Competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.
Work Arrangement
Remote
Other
Work from home requirements: A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms). Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN. Proof of internet speed required.
