About the Role
This role supports the benefits team by managing employee benefits inquiries, processing enrollments, and ensuring compliance with regulations. Candidates will work remotely and gain hands-on experience in benefits administration with guidance from experienced professionals.
Responsibilities
- Respond to employee questions about health, dental, and vision benefits
- Assist with onboarding new hires into benefits systems
- Verify eligibility for benefits based on employment status
- Process changes to benefits elections during open enrollment or life events
- Maintain accurate records in HR and benefits databases
- Support compliance with federal and state regulations including COBRA and HIPAA
- Generate reports related to benefits participation and coverage
- Coordinate with insurance carriers to resolve coverage issues
- Track employee life events that impact benefits status
- Assist in preparing materials for open enrollment periods
- Review benefits invoices for accuracy and report discrepancies
- Update employee data in payroll and HRIS systems
- Escalate complex cases to senior benefits coordinators
- Ensure confidentiality of employee benefits information
- Participate in team meetings and training sessions
- Follow internal procedures for documentation and audits
- Help verify compliance with minimum essential coverage reporting
- Support annual benefits audits with accurate data submission
- Communicate deadlines and requirements to employees clearly
- Monitor email and phone channels for timely response to inquiries
- Assist with rolling out new benefits initiatives
- Maintain organized digital files for benefits records
- Follow up on pending employee submissions
- Use case management tools to track inquiry resolution
- Contribute to process improvements in benefits operations
Compensation
Competitive hourly rate with potential for performance-based increases
Work Arrangement
Fully remote, work from home
Team
Small team focused on benefits administration and employee support
Why Join Us
You’ll gain experience in a growing field with structured training and mentorship. The role offers consistent work with clear expectations and opportunities to build expertise in benefits coordination. We value accuracy, empathy, and continuous learning.
Technology Requirements
Applicants must have a computer with webcam and microphone, high-speed internet, and the ability to securely access company systems. Software will be provided and supported by IT.
Training & Onboarding
New hires complete a four-week onboarding program covering systems, policies, and common workflows. Training includes live sessions, recorded modules, and supervised practice.
Work Schedule
This is a full-time position with core hours from 9 a.m. to 5 p.m. in the employee’s local time zone. Flexibility may be required during peak periods such as open enrollment.
Not available
