Handle inbound and outbound customer interactions professionally, building rapport and identifying customer needs through effective discovery techniques.
Present and promote products, services, and membership benefits while tailoring recommendations to each customer's situation.
Identify potential retention opportunities by educating members on membership benefits, services, and available solutions that align with their needs.
Apply consultative retention strategies to preserve memberships and strengthen long-term customer loyalty.
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Educate customers on available plans, coverage options, features, and value-added services.
Track all call related information for auditing and reporting purposes
Participate in coaching sessions, sales training, team meetings, potential client calls and continuous improvement initiatives.
Meet or exceed sales goals, conversion targets, revenue objectives, and customer satisfaction metrics.
Identify upselling and cross-selling opportunities to maximize customer value and business growth.
Process sales transactions, service enrollments, and payment arrangements accurately.
Address customer questions, objections, and concerns with confidence while providing clear and persuasive offer with an additional rebuttal when appropriate.
Upsell every call required

High School Diploma or equivalent.
Minimum 6 months of sales experience, preferably in a call center, retail, membership, or customer-focused environment.
Proven ability to meet or exceed sales, conversion, or performance goals.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Strong communication, persuasion, negotiation, and relationship-building skills.
Excellent active listening skills with the ability to uncover customer needs and recommend appropriate solutions.
Proven ability to influence customer decisions and successfully retain business through relationship-building and problem-solving techniques.
Comfortable navigating multiple software applications, systems, and sales tools simultaneously.
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 25 Mbps download/10 Mbps upload, ISP under 50ms).
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
Proof of internet speed required

Comprehensive health benefits, which may include medical, vision, and dental.
Resources for mental health and well-being, including Employment Assistance Programs, health and personal time off (HPT), and leave programs as eligible.
Competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

TP Infinity is hiring a Remote --- Automotive Sales & Service Representative