Vailexa is hiring a Release Manager

Build More Than Just a Career. Build Your Future. At Vailexa, we’re not just hiring — we’re building thinkers, creators, and future leaders. We believe in giving people the space to grow, the freedom to think, and the opportunity to create real impact from day one. If you’re someone who wants to learn fast, take ownership, and grow beyond limits, you’ll feel right at home here. Job Title: Release Manager Location: United States (Remote) Onsite/Remote: Fully Remote (Preference for Pacific Time; Central Time considered if needed) Duration: Long-term contract (annual extensions) Position Overview/Role Summary: As a Release Manager, you will support the delivery of high-impact software releases within a cloud-based SaaS environment. This role is responsible for coordinating end-to-end release activities, ensuring alignment across engineering, operations, and business teams. You will apply program management best practices to drive successful, high-quality releases while maintaining a strong focus on customer experience, operational efficiency, and continuous improvement. Responsibilities: Plan, coordinate, and execute software releases, patches, and system changes in a SaaS/cloud environment Develop and manage release schedules, ensuring adherence to defined processes, data standards, and integration requirements Identify cross-functional dependencies, risks, and impacts across multiple programs and proactively mitigate issues Collaborate with engineering, product, operations, and support teams to ensure smooth and stable deployments Communicate release plans, requirements, and risks clearly to stakeholders and partner teams Escalate blockers and drive resolution to keep releases on track Partner with customer-facing teams to translate technical updates into clear release communications Monitor release performance metrics and drive continuous improvement initiatives Support enterprise compliance environments, including regulated cloud frameworks Build and maintain strong cross-functional relationships across teams Required Qualifications: 5+ years of experience in release management, program management, or a related role Experience supporting regulated cloud environments (e.g., FedRAMP Moderate or High) Strong project and program management skills with the ability to drive initiatives to completion Experience working cross-functionally with engineering, product, operations, and support teams Ability to identify dependencies, manage risks, and remove blockers proactively Strong communication skills with the ability to explain complex information clearly Experience managing release schedules and troubleshooting data or system integration issues Customer-focused mindset with the ability to balance speed, quality, and business impact Preferred: Experience working in SaaS or cloud operations environments Familiarity with operational analytics and monitoring tools Exposure to scripting or query languages (e.g., Splunk Processing Language) Experience incorporating AI tools to improve efficiency and workflow outcomes Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience) Tools & Technologies: Jira, Confluence Slack Salesforce Airtable Splunk (or similar monitoring/log analysis tools)