Requirements
- Reporting into the DTS Release Lead, the Release and Transition Manager will work closely with the Business Product Owners, Business Change Managers, Project /Delivery Managers and the Operational Services manager.
- The post holder will be responsible for the service transition and release management of digital products developed as part of the programme.
- To be responsible for delivering transition and release services within the agreed service levels.
- To help build and maintain a release pipeline that utilises the maturing DCD Demand process.
- To maintain and coordinate an accurate Forward Schedule of Release
- To plan and orchestrate technical implementation of releases into production environments.
- To provide hands-on service implementation, in the production of service and operational collateral to ensure smooth acceptance into service.
- To monitor supplier’s delivery to contractual commitments and escalate as appropriate.
- To work with project managers, service managers and product managers to understand user needs for new and existing services.
- To ensure the warranty and utility of new and updated products through the Software Development Lifecycle (SDLC) principles and processes as approved by the programme.
- To work with delivery teams to impact access and categorise releases ensuring the correct level of governance is prescribed and carried out successfully;
- To provide direction and guidance to suppliers on service management material creation to enable service transition and ongoing efficient operational service provision;
- To identify risks and issues affecting IT service management processes, operational working agreements and underpinning contracts, escalating as appropriate;
- To identify opportunities for improvement to IT Service Management processes and IT services;
- To work with delivery teams and service partners to identify support services required;
- To ensure that operational collateral delivered by the project team(s) is to the required quality and covers all appropriate areas for the service being transitioned;
- To advise on, manage and implement the service transition activities of agile delivery projects within HMCTS, providing guidance and mentoring to ensure best in class service provision;
- To act as Programme SME’s and help DCD SMS mature operational processes in order to better support Programme Releases.
- To manage the changes to live service arising from the Reform Portfolio, be that via the introduction, amendment or retirement of services.
- To ensure that any live service transitions are carried out in a controlled fashion
- To ensure that any transitions are efficient and effective by following the standard, industrialised approach
- To contributes to the efficiency & effectiveness of service delivery by ensuring the adherence to discrete standard service models and the consideration of non-functional requirements during on-boarding
- To reduce the likelihood of poor service performance through the identification and mitigation of service or transition risks ahead of time
- To works alongside the project and delivery teams to assemble the collateral needed for the Impact Phase
- To runs the Impact Assessment exercise and ensuring that the necessary actions are identified
- To commission and coordinate the build activities required from specialist functions (e.g. Tooling, Service Design, Service Operations)
- To plans, track and report on Knowledge Transfer from delivery to support teams
- To liaises with Live Services and project teams for the fulfilment of Acceptance into Service criteria
- To raises Requests for Change (RFC) in the ITSM toolset
- To controls and coordinates the Go/No Go and Key Decision Points
- To Manage Early Life Support arrangements
- To coordinate with Live Services around final closedown & handover activities
