About the Role
This position is responsible for managing and strengthening relationships with key employer clients, driving retention and expansion by delivering tailored solutions and ongoing support.
Responsibilities
- Lead ongoing client interactions to ensure satisfaction and long-term partnership success
- Monitor account health and proactively address risks or concerns
- Serve as the primary point of contact for assigned employer clients
- Collaborate with internal teams to resolve client issues efficiently
- Identify opportunities for service expansion within existing accounts
- Develop and maintain strong understanding of client business objectives
- Deliver regular performance reviews and strategic business updates
- Coordinate cross-functional resources to meet client-specific needs
- Track and report on client usage, satisfaction, and engagement trends
- Support onboarding and transition processes for new employer clients
- Maintain accurate records of all client communications and activities
- Advocate for client feedback to influence product and service improvements
- Ensure compliance with contractual obligations and service level agreements
- Drive renewal processes with a focus on seamless continuation of service
- Contribute to the development of best practices in client relationship management
- Utilize data insights to guide client strategy and recommendations
- Respond promptly to client inquiries and escalation situations
- Promote trust and credibility through consistent, professional communication
- Stay current on industry trends impacting employer service needs
- Support special projects related to client experience enhancements
Compensation
Competitive salary based on experience
Work Arrangement
Remote
Team
Part of the Employer Services division focused on client success and retention
Why This Role Matters
Employer clients rely on consistent, expert support to maximize the value of their services. This role ensures they receive strategic guidance and responsive partnership, directly influencing satisfaction and long-term success.
What We Look For
We seek someone who combines relationship acumen with analytical thinking, capable of balancing client needs with business objectives in a fast-paced, evolving environment.
Not available
