Responsibilities
- Register patients by collecting demographic, personal, and billing information and processing preadmissions, admissions, transfers, and discharges in the ADT system.
- Prepare admission documentation, obtain required signatures, and issue patient identification bands.
- Access healthcare databases (e.g., HealthNet, PharmNet) to verify or assign PHNs and retrieve patient information as needed.
- Process payments and explain policies related to self-pay accounts, deposits, room charges, and admission procedures.
- Coordinate bed management by monitoring bed availability, assisting with bed assignments, and communicating with clinical staff.
- Facilitate patient transfers by handling requests and coordinating with healthcare facilities, physicians, air ambulance, and patient transport services.
- Maintain records and reports including admission lists, bed statistics, patient cancellations, audit reports, and other departmental files.
- Provide customer service by responding to patient and visitor inquiries, giving directions, arranging escorts, and safeguarding patient valuables.
- Perform administrative and operational support duties such as answering phones, booking appointments, photocopying documents, managing supplies, handling alarms, and arranging staff relief coverage.
- Support compliance and departmental operations by conducting data quality reviews, assisting with morgue and body-release procedures when required, training coworkers and students, and performing other related duties.
Requirements
- Grade 12 education
- Two years' recent, related experience or an equivalent combination of education, training and experience
- Ability to keyboard at 40 w.p.m.
- Knowledge of medical terminology
- Ability to communicate effectively both verbally and in writing
- Ability to deal with others effectively
- Physical ability to carry out the duties of the position
- Ability to organize work
- Ability to operate related equipment
Additional Information
- Ability to keyboard at 40 w.p.m.
- Knowledge of medical terminology
- Ability to communicate effectively both verbally and in writing
- Ability to deal with others effectively
- Physical ability to carry out the duties of the position
- Ability to organize work
- Ability to operate related equipment