Requirements
- Relevant tertiary qualification (mechanical trade/ mechanical engineering)
- Senior level experience in a similar Service Manager position which includes experience in Agricultural and/or Construction machinery
- Experience undertaking warranty/ goodwill approvals
- Exposure to Dealer (or similar) service and parts operations
- Account/ relationship management and customer service experience
- Highly developed analytical, conceptual and problem-solving and trouble shooting skills
- Strong interpersonal, relationship management, negotiation and influencing skills
- Exceptional communication skills, including ability to produce management and technical report, train/ coach others and explain technical matters in audience appropriate terms
- Strong business acumen and the ability to coach and provide feedback/ capability uplift activity to businesses and their teams to help them be their best
- Applied knowledge of Trade Practices Act, International Standards and OH&S legislation
- Valid Drivers License, Passport and certification/ tickets for equipment (as required)
- Reside or have access to the zone which you support
- Australian citizenship/ permanent unrestricted work rights for Australia
Benefits
- Motor vehicle and variable reward bonus
- Salary sacrifice option for novated leasing motor vehicle/s and product discounts via Flare Benefits and in-house product purchase discount
- Option to attain up to 15% superannuation
- 21 days Annual Leave
- Opportunity to be involved in Corporate Social Responsibility activity
Work Arrangement
On-site — western Victoria
Additional Information
- Very frequent regional and interstate travel required; national or international travel on occasions
- Zero tolerance approach to alcohol and illicit drugs on all sites
- Pre-employment medical assessment and criminal records check required
- Work from a corporate office, safe home office/ telecommute
- This position is not available via external recruitment agencies
